Terms & Conditions
SoulTeq Terms of Service
Last Updated: November 20th, 2024
These Terms of Service govern your use of the SoulTeq platform and associated services ("Services"). By signing up for an account or using our Services, you agree to abide by these terms, along with the SoulTeq Privacy Policy, Cookies Policy, and, where applicable, the Data Processing Addendum ("DPA"). Please review these terms carefully.
SoulTeq Australia is owned and operated by Marius Wenning, ABN 72 456 959 143, an Australian company.
Plan Pricing Options
$38 USD monthly | $65 USD monthly | $128 USD monthly
$38 AUD monthly | $65 AUD monthly | $128 AUD monthly
Additional charges apply for consumables, such as email sending, SMS, phone calls, AI-generated content, and other items as outlined at
.
Email Verification Costs
:
To comply with email sending requirements effective February 1, 2024, SoulTeq includes automatic email address verification. This feature ensures your domain remains protected by reducing bounce rates and failed deliveries.
Cost: USD 0.0035 per email ($10 USD covers 2,355 email verifications).Enabled by default but can be disabled in your Business Settings.
SoulTeq is not responsible for any consequences arising from your communication practices, including domain suspension due to non-compliance.
Agreement Summary
By using SoulTeq’s Services, you agree to:
Accept the Terms of Service as updated periodically (changes will be posted on soulteq.com/terms.
Understand that the platform is under continuous development to improve functionality.
Accept the limitations of the Software, which may include unforeseen bugs or delays.
Be responsible for safeguarding and backing up all data associated with your account.
No Lock-In Contracts
: You may cancel your subscription anytime. However, transferring your account to another platform may incur fees.
Key Terms
Account Activation
The individual signing up is the Account Owner, responsible for the account and bound by these terms.If signing up on behalf of an employer, the employer assumes ownership and is bound by these terms.
Account Requirements
Must be 18+ or have guardian authorization.
Accurate and complete registration information is required.
You are responsible for securing your account credentials.
General Use Conditions
You and your customers must not:
Use the Services for illegal or unauthorized purposes.Reproduce, resell, or exploit any part of the Services without prior written consent.
Circumvent account limitations or interfere with the Services' functionality.
Store sensitive information (e.g., customer credit card data) in violation of applicable laws.
Transmit malicious software or violate intellectual property rights.
You understand that your Content (not including credit card information), may be transferred unencrypted and involve
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card data is encrypted during transfer, but general content may be transmitted unencrypted across networks.
Support and Onboarding
Basic support is available for paying customers via email. Additional support services, including onboarding or troubleshooting, may incur fees (details available at soulteq.com/services).The onboarding session is limited to 60 minutes and includes assistance with key integrations such as Stripe, PayPal, Google, and social media platforms.The on-boarding expert is a technical expert only and cannot give marketing or strategic advise. SoulTeq is not reliable for any information shared by third party onboarding experts.
Data Responsibility
You are solely responsible for:
Safeguarding and maintaining all data used or stored on the platform.Backing up data to prevent loss or corruption.
Updates and Changes
SoulTeq reserves the right to update these Terms of Service at any time. Check
soulteq.com/terms periodically for updates. Continued use of the Services constitutes agreement to revised terms.
SoulTeq’s Rights
SoulTeq reserves the following rights regarding the Services and these Terms of Service:
We retain the right to modify, suspend, or discontinue the Services at any time, for any reason, without prior notice.
We can refuse service to anyone at any time, for any reason, without notice.
SoulTeq does not pre-screen Content and reserves the sole discretion to remove or refuse any Content available through the Services.
We may, at our discretion, remove Content or suspend an Account Owner’s access if we determine the Content violates applicable laws, is offensive, threatening, defamatory, pornographic, or infringes on third-party rights.
Verbal or written abuse directed at any SoulTeq customer, employee, or member may result in immediate account termination.
We may provide services to your competitors and do not guarantee exclusivity within any market segment.
You acknowledge that SoulTeq employees and contractors may also be customers and may compete with you, provided they do not misuse your confidential information.
In case of a dispute over account ownership, SoulTeq may request documentation (such as a business license, government-issued ID, or the last four digits of the credit card on file) to resolve the issue.
SoulTeq reserves the right to determine rightful account ownership and may transfer the account to the rightful owner. If ownership cannot be reasonably determined, the account may be temporarily disabled until resolution.
This means:
SoulTeq has the right to change, cancel, or refuse services at any time.
In case of a dispute over account ownership, SoulTeq may freeze or transfer the account as needed.
Limitation of Liability
You expressly agree that SoulTeq will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including loss of profits, data, or other intangible losses arising from your use or inability to use the Services.
SoulTeq and its suppliers are not liable for lost profits or any special, incidental, or consequential damages arising out of or related to our site, Services, or this agreement, including negligence.
You agree to indemnify and hold harmless SoulTeq, its affiliates, partners, officers, agents, and employees from any claims, including reasonable attorneys' fees, arising out of your breach of this agreement or any applicable law.
Your use of the Services is at your own risk. Services are provided “as is” and “as available,” without any warranties or guarantees.
SoulTeq does not guarantee uninterrupted, timely, secure, or error-free services.
SoulTeq does not guarantee that the results from using the Services will be accurate or reliable.
SoulTeq does not guarantee that any products, services, or materials purchased will meet your expectations, or that errors in the Services will be corrected.
SoulTeq’s aggregate liability for all claims will not exceed the lesser of: the amount you paid for the Services in the last month, or $100 USD.
This means:
SoulTeq is not responsible if you break the law, breach this agreement, or violate the rights of others, especially if you are sued.
The Services are provided “as is,” with potential errors or interruptions, and SoulTeq makes no promises about reliability.
SoulTeq’s total liability is limited to the fees paid in the last month.
Waiver and Complete Agreement
SoulTeq’s failure to enforce any right or provision of these Terms of Service does not waive that right or provision. These Terms of Service represent the entire agreement between you and SoulTeq and supersede any previous agreements.
This means:
If SoulTeq does not enforce any provision immediately, it does not waive the right to do so later.
These Terms of Service form the full and binding agreement, overriding any conflicting previous agreements.
Intellectual Property and Customer Content
SoulTeq does not claim ownership of any content you submit to our Services.
All content you upload remains your property.
You can remove your SoulTeq site by deleting your account, and your content will be deleted in accordance with our Privacy Policy.
You retain ownership of all content, including ensuring its compliance with applicable laws.
By uploading Content, you grant SoulTeq the right to display and store it, and allow other users to view it.
SoulTeq may review your Content to ensure compliance with legal obligations and may remove or refuse to display content that violates the law or these Terms of Service.
SoulTeq is not obligated to monitor or review Content submitted to its Services.
Any feedback or ideas you provide to SoulTeq regarding its services, site, or business become the property of SoulTeq, and you waive any claims to compensation for such Feedback.
SoulTeq has the right to use your trademarks and logos to promote its services.
We will not disclose your Confidential Information to third parties unless required to do so to provide the Services. Confidential Information includes any non-public materials you share with us.
This means:
Anything you upload remains your responsibility. If you want to delete it, just delete your account.
We may retain a copy of your information if legally required.
Payment of Fees
A valid credit or debit card is required for processing orders.
Paid plans are automatically billed every 30 days, and you will receive a receipt via email.
Any discrepancies or errors in invoices must be disputed within two weeks of receipt.
If you are outside Australia, fees exclude applicable taxes.
If you are a tax resident in Australia, GST is included in the subscription fee.
SoulTeq does not provide refunds under any circumstances unless during the 7 days free trail.
Cancellation and Termination
You may terminate your account at any time by completing the SoulTeq Cancellation Form available in your account or by contacting us via email at [email protected]
Once your request is received, your account cancellation will be processed within 72 hours. Upon cancellation, your account, including all associated data, content, and records, will be permanently deleted and cannot be retrieved.
Users are solely responsible for ensuring all necessary content, data, and information are backed up before initiating the cancellation process. SoulTeq is not liable for any loss of data resulting from the deletion of your account.
After cancellation is confirmed, all your content will be immediately erased from our systems. As this process is irreversible, please be certain you wish to cancel before proceeding. SoulTeq is not responsible for any lost data resulting from your decision to cancel and delete content.
SoulTeq reserves the right to modify or terminate the service, in part or in full, at any time and without prior notice.
Cancellation Due to Fraud Protection:
In circumstances where fraudulent activity is suspected, SoulTeq retains the right to deny account creation or suspend or terminate an existing account. This decision may be based on evidence such as suspected fraudulent transactions, investigations, or legal proceedings, among other factors.
SoulTeq may also modify, pause, or terminate your account at its discretion.
Account Transfer and Associated Fees
Should you wish to transfer your account to another service platform, a transfer fee of $500 USD applies. This only applies for API migrations, you can of course copy and paste your own data as you like.
Upon full payment of this fee, your account will be released. However, SoulTeq is not responsible for migrating your data to another platform—only for granting access to the account for transfer.
SoulTeq does not guarantee which data elements can be transferred to a receiving platform and assumes no responsibility for any data loss resulting from the transfer. Users must formally request a transfer before initiating cancellation, as cancellation results in immediate deletion of all records.
Service and Price Modifications
SoulTeq reserves the right to adjust prices for monthly plans with 30 days' notice. Notifications of such changes may be made via the SoulTeq website at SoulTeq.org or through the administrative menu of your account.
Grandfathering Policy:
Users who joined SoulTeq before December 31, 2024, will maintain the pricing valid at the time of their signup, provided their account remains active without pausing or cancellation.
SoulTeq reserves the right to adjust prices for additional services, including but not limited to email, SMS, third-party apps, or AI tools, with 24 hours’ notice.
We may modify or discontinue services at any time without liability to you or any third party.
Optional Tools and Services
SoulTeq may provide access to third-party tools, such as plugins, service providers, or marketplace apps. These tools are made available “as is” without any warranties, guarantees, or endorsements.
By using these tools, you acknowledge that SoulTeq has no responsibility for their operation, functionality, or outcomes. Use of such tools is entirely at your own discretion, and we strongly recommend seeking professional advice before relying on them for critical business needs.
SoulTeq Experts and Consultants
SoulTeq experts and consultants may include employees, contractors, or independent third parties. SoulTeq does not directly employ all such individuals and does not endorse or guarantee their work.
SoulTeq assumes no liability for any damages or issues arising from agreements or engagements between users and independent consultants. Links to third-party consultants or service providers are provided for informational purposes and do not constitute endorsements.
Digital Millennium Copyright Act (DMCA) Compliance
A. General Policy
SoulTeq respects intellectual property rights and expects users to do the same.
Our policy includes:
Blocking or removing content believed in good faith to infringe copyrights.Terminating access for repeat offenders.
B. Reporting Copyright Infringement
To report copyright infringement, submit a notice containing the required information, including:
Identification of the copyrighted work(s).Location of infringing content.
Contact details and a statement of good faith.
Notices should be sent to:
Email:
Address:
81-83 Campbell Street, Surry Hills, NSW 2010.
Support and Services
a) Complimentary Support
SoulTeq provides free support for issues related to platform functionality, troubleshooting, and feature guidance.
b) Paid Services
Tasks requiring account-specific work by SoulTeq staff or contractors are considered paid services. For clarity on whether a task is complimentary or billable, contact
Business Information
Business Name:
SoulTeq Australia
ABN 72 456 959 143
Address:
81-83 Campbell Street, Surry Hills, NSW 2010. Australia
Dispute Jurisdiction
All legal matters related to SoulTeq are governed by the laws of New South Wales, Australia, under the exclusive jurisdiction of its courts.
© Copyright 2024. SOULTEQ. All rights reserved.