Privacy Policy
SoulTeq Australia, Privacy Policy
Last Updated: Nov 24th, 2024
SoulTeq Australia (owned and operated by Marius Wenning) values your privacy and is dedicated to protecting your personal information, whether provided directly to us or collected through offline or online means, including the SoulTeq website and its associated subdomains or platforms. To deliver a high-quality website platform and related services, we may collect and process personal data. This Privacy Policy outlines how we collect, store, and manage your personal information, whether you are a SoulTeq customer, a student or subscriber on a SoulTeq-hosted site, a participant in the SoulTeq affiliate program, a verified consultant, or simply a visitor browsing our website. If you have any questions or concerns about this policy, please contact us at [email protected].
In this Privacy Policy, "you" refers to any individual providing personal information to us, and "we" or "us" refers to SoulTeq, including its successors and assigns.
By sharing your personal information with us, you agree to its collection, storage, usage, and disclosure as described in this Privacy Policy. If you have questions, please contact us using the details at the end of this document.
Should you choose not to provide personal information, this decision may affect your ability to access or utilize the SoulTeq website or its associated products and services.
This website may include links to external websites, software, plug-ins, and applications. By clicking on such links or enabling those features, you may allow third parties to collect or share your data. SoulTeq does not govern these third-party websites and disclaims responsibility for their privacy policies and practices. We strongly recommend reviewing the privacy policies of any third-party websites you visit. SoulTeq is not liable for the protection of personal information you provide to such third parties.
Minors
If you are under the age of 16, you may only use this website with the consent and active supervision of a parent or legal guardian. Minors are advised not to provide personal information on this website. Should we become aware of any personal data inadvertently collected from individuals under 16 without parental consent, we will promptly delete that information. If you believe we may have collected data about a minor, please contact us immediately at
Types of Personal Data Collected
"Personal data" refers to any information that can identify an individual.
We may process (collect, store, use, or transfer) various categories of personal data, including but not limited to:
Identity Data: First name, last name, username or similar identifiers, marital status, title, date of birth, and gender.
Contact Data: Billing address, delivery address, email address, and phone numbers.
Financial Data: Bank account details and payment card information.
Transaction Data: Records of payments made by you and details of products and services purchased.
Technical Data: IP address, login credentials, browser type and version, time zone settings, browser plug-in types, operating system, platform, and related device information.
Profile Data: Username, password, purchase history, interests, preferences, feedback, and survey responses.Usage Data: Information about your interaction with our website, products, and services.
Marketing and Communications Data: Preferences for receiving marketing communications from us or third parties, along with your communication preferences.
How We Collect Your Personal Data
To provide and enhance our services, it is necessary to collect certain personal data from our customers. Below is an overview of how we gather personal data:
Customer Data Collection
We gather Contact Data, Identity Data, and Technical Data to verify your identity and facilitate communication.
We collect Usage Data regarding interactions with SoulTeq-hosted webpages, including how you navigate these sites and when you access your account, to continuously improve our services.
Profile Data is collected to support you in delivering your courses and services.
For transactions involving payment methods such as credit cards, debit cards, checks, money orders, or third-party payment platforms, we collect Financial Data and Transaction Data.
This data is gathered when you sign up for or access our services or when you provide the information directly. In certain instances, and with your explicit permission, we may store and use this personal data.
Data Collection for Students/Subscribers
To provide services on behalf of our customers, we may collect and process personal data about their students or subscribers:
Data Types:We may collect Contact Data, Identity Data, Technical Data, and Profile Data to enable enrollment, authentication, and administration of customer courses.Usage Data is gathered to track course interaction, such as progress, quiz scores, survey results, and forum participation.Transactions related to courses may involve collecting Financial Data and Transaction Data, including billing details and payment information.
This information is provided voluntarily when students access customer sites, enroll in courses, or interact with SoulTeq-hosted services.
Data Collection for Partners, Affiliates, Ambassadors, and Consultants
For individuals involved as partners, affiliates, ambassadors, or consultants, we collect:
Identity Data, Financial Data, Profile Data, Usage Data, and Technical Data to register accounts, enable services, and improve offerings.
Data Collection for Visitors and Support Users
When visiting SoulTeq websites or engaging with support, we may collect:
Usage Data: IP addresses, site interactions, operating system details, location data, and browser types.
Contact Data and Identity Data: Collected through forms, emails, or messaging features for support requests or inquiries.
Support-related interactions, such as help tickets and calls, also involve gathering Contact Data and related details.
This information is gathered to enhance services, respond to inquiries, and support account management.
How We Use Your Personal Data
We use your personal data strictly within the parameters allowed by law, including:
To fulfill contracts: Processing transactions, delivering services, and managing customer relationships.
For legitimate business interests: Enhancing services, preventing fraud, and improving customer experiences.
To comply with legal obligations: Meeting regulatory requirements and safeguarding business operations.
Marketing & Communication: To communicate service related information, as well as promotional offer. You can unsubscribe from promotional offers at any time.
Purposes for Using Your Data
We may process personal data for purposes such as:
Registering you as a customer.
Managing payments, fees, and recoveries.Informing you about changes to terms or policies.
Enhancing services through data analytics and customer feedback.
Delivering relevant content and advertisements.
Providing customer support and responding to inquiries.
Cookies and Tracking Technologies
We use cookies and similar tracking tools on our websites to monitor your activity and personalize content.
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Third-Party Data Processing
We utilize third-party processors, including those based in the United States, which adhere to robust safeguards such as Standard Contractual Clauses (SCCs) or other approved mechanisms to protect data transferred outside the UK, EEA, or Switzerland.
Disclosure of Information share with Third Parties
SoulTeq collaborates with third-party entities to deliver our services efficiently. In doing so, we may need to share your personal data with these entities to support our operations.
We may disclose personal information to:
Credit reporting agencies, courts, tribunals, and regulatory authorities if you fail to meet payment obligations for goods or services provided by SoulTeq.Courts, tribunals, regulatory authorities, and law enforcement agencies as required by law, in connection with current or potential legal proceedings, or to establish, exercise, or protect our legal rights.Third parties, including agents or subcontractors, who assist us in delivering services, products, or marketing communications to you. This may include parties located outside of Australia or that store data in other jurisdictions.Service providers for data collection and processing, such as Google Analytics or similar platforms, which may involve storage of data outside of Australia.
Where your personal information is shared with third parties, we will require that these entities handle your information in compliance with this Privacy Policy.
We may also disclose personal data to address or prevent illegal activities, suspected fraud, threats to safety, violations of our Terms of Service, or as required by law. In the event of a business merger, acquisition, or similar transaction, your data may be transferred to the acquiring entity. A notice regarding such a transfer will be posted on our homepage if it occurs.
SoulTeq ensures that all third parties respect your personal data’s security and process it only under our instructions for specified purposes. Your consent will be sought before your personal information is shared for purposes not already described in this policy.
If a change in business ownership occurs, such as a sale or transfer of assets, we reserve the right to transfer relevant user data, including personal information, in good faith and in accordance with applicable laws.
Termination of Relationship and Data Deletion
If you decide to discontinue your relationship with SoulTeq, you may request the deletion of your personal data. While we strive to honor such requests, we may retain archived copies of your information for legitimate business purposes and to comply with legal obligations.
Anonymous or de-identified data, such as aggregated usage statistics, may be retained indefinitely to improve our services.
Prohibited Uses of Your Personal Information
We do not sell, rent, or disclose personal information to other companies for their marketing purposes unless explicitly permitted under this Privacy Policy.
If you are a SoulTeq customer, we do not use the personal information provided by you or your clients to contact or market to your clients independently. However, if your clients provide us with their information directly, we may contact them based on that independent relationship.
Data Security
SoulTeq employs robust physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, use, or disclosure. Access to personal data is limited to employees, contractors, and third-party service providers who need it for legitimate business purposes and are bound by confidentiality obligations.
We also have procedures in place to manage potential data breaches, including notification to you and relevant regulatory bodies as required by law.
While we take reasonable precautions to safeguard your data, no internet transmission is completely secure. Transmission of personal information is at your own risk, and we cannot guarantee data security during transit.
International Data Transfers
As an Australian business providing services worldwide, SoulTeq may transfer your personal data to other countries where our systems or third-party service providers operate. We take steps to ensure your data is protected regardless of its location.
We also use content delivery networks (CDNs) to enhance service efficiency, which typically store data within the country where the account owner is located. For more details about data storage locations, contact us at
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Your Legal Rights
If you are in the UK or European Economic Area (EEA), you have specific rights under the
General Data Protection Regulation (GDPR)
, including:
The right to access, correct, or delete your personal data.The right to restrict or object to data processing.The right to request the transfer of your data to another processor.The right to withdraw your consent for data processing at any time.
To exercise these rights, contact us at
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Changes to This Policy
SoulTeq reserves the right to amend this Privacy Policy. Any material changes will be communicated through updates to this document on our website or via direct communication when appropriate.
Your continued use of our services following changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed.
Choice and Consent
Providing your personal information to us is entirely voluntary. You are under no obligation to supply personal information. However, by choosing to do so, you consent to the terms outlined in this Privacy Policy, including the collection, disclosure, and use of your personal information as described.
Providing Third-Party Information
If you supply us with personal information about a third party, you confirm that you have obtained their consent to share this information with us.
Restricting Use of Personal Information
You have the right to limit the collection or use of your personal information. If you previously gave consent for us to use your personal information for direct marketing purposes, you may revoke this consent at any time by contacting us at the email address provided in this Privacy Policy.
Access to Personal Information
You can request details of the personal information we hold about you, subject to specific circumstances outlined in the
Privacy Act 1988 (Cth)
. An administrative fee may be applicable for processing such requests. In certain cases, as permitted under the Privacy Act, we may decline to provide access to the requested information.
Correction of Information
If you believe the personal information we hold is inaccurate, outdated, incomplete, irrelevant, or misleading, please notify us via email. We depend on our users to keep us informed of changes to their personal information. We will address your request promptly, aiming to correct any inaccuracies within a reasonable timeframe.
Making a Complaint
If you believe we have violated the Australian Privacy Principles and wish to lodge a complaint, please contact us via email with specific details about the alleged breach. We will investigate your complaint promptly and respond in writing, outlining our findings, any corrective actions to resolve the breach, and other steps we will take to address your concerns.
Anti-Spam Policy
SoulTeq firmly opposes unsolicited commercial email and SMS communications. We fully comply with Australian anti-spam legislation and other applicable laws governing unsolicited communications.
If you subscribe to newsletters or other communications from us via our website, you will always have the option to unsubscribe immediately. Alternatively, you can contact us directly to manage your subscription preferences.
For further questions, comments, or concerns, please contact us at the details below.
Contact Information
If you have any questions, concerns, or require notice, please contact us at:
Email:
ABN 72 456 959 143
Address:
81-83 Campbell Street, Surry Hills, NSW 2010. Australia
Change log:
24 of Nov, 2024 by Marius Wenning
© Copyright 2024. SOULTEQ. All rights reserved.